Thinca（149A TSE Growth）
＋English Summary on This Page
Providing cloud-based service for centralized management of communication with customers
Centrally Managed Communication with Customers
Thinca is engaged in the development and sale of its cloud-based communication platform service to companies that conduct business with individual customers. The service allows clients to centrally manage all engagement with customers across various communication methods such as telephone, SMS, email and video calls.
Features of the Service
The cloud-based communication platform service offers the following main features.
When a user's office landline phone receives a call, the customer information and conversation history are displayed on a computer or other screens. The user can customize the information displayed to suit their needs.
Users can also send SMS messages to their customers' mobile phones. The SMS history and customer information are automatically recorded and centrally managed. When a user receives a call at their office, the contents of the SMS sent are displayed on a computer or other screens.
In addition to the above, there are other features, such as recording and generating transcriptions of conversations on company phones or video calls and sharing emails exchanged with customers within the company.
Sales Channels and Customer Base
Thinca offers its service through three sales channels: direct sales, via sales partners and OEM provision. For direct sales, the company has a strong track record of sales to car dealers and real estate companies. OEM provision is where an OEM company sells services that incorporate some features of its services.
As of the end of September 2023, its service has 2,565 active user companies, including OEM customers, across 4,289 locations.
Service Profit Structure
Its service usage fee income consists of three sources: initial fees at the time of service introduction, monthly usage fees and pay-per-use fees, such as those for SMS usage. In fiscal year ended December 2023, initial sales accounted for 14.5% of net sales, monthly usage fees accounted for 71.8% and pay-per-use sales accounted for 13.3%.
Centrally Managed Communication with Customers
Thinca is engaged in the development and sale of its cloud-based communication platform service to companies that conduct business with individual customers. The service allows clients to centrally manage all engagement with customers across various communication methods such as telephone, SMS, email and video calls.
Features of the Service
The cloud-based communication platform service offers the following main features.
When a user's office landline phone receives a call, the customer information and conversation history are displayed on a computer or other screens. The user can customize the information displayed to suit their needs.
Users can also send SMS messages to their customers' mobile phones. The SMS history and customer information are automatically recorded and centrally managed. When a user receives a call at their office, the contents of the SMS sent are displayed on a computer or other screens.
In addition to the above, there are other features, such as recording and generating transcriptions of conversations on company phones or video calls and sharing emails exchanged with customers within the company.
Sales Channels and Customer Base
Thinca offers its service through three sales channels: direct sales, via sales partners and OEM provision. For direct sales, the company has a strong track record of sales to car dealers and real estate companies. OEM provision is where an OEM company sells services that incorporate some features of its services.
As of the end of September 2023, its service has 2,565 active user companies, including OEM customers, across 4,289 locations.
Service Profit Structure
Its service usage fee income consists of three sources: initial fees at the time of service introduction, monthly usage fees and pay-per-use fees, such as those for SMS usage. In fiscal year ended December 2023, initial sales accounted for 14.5% of net sales, monthly usage fees accounted for 71.8% and pay-per-use sales accounted for 13.3%.
概要（レポートから抜粋）
シンカは、個人顧客向け事業を行っている企業に対して、電話、SMS、メール、ビデオ通話等、様々なコニュニケーション手段による顧客とのやりとりを一元管理する、クラウド型のコミュニケーションプラットフォームサービス「カイクラ」の開発、販売を行っている。
カイクラには1）固定電話でのコミュニケーション支援、2）SMS送信、3）通話録音、4）ビデオ通話、5）携帯通話録音、6）メール連携といった機能がある。
カイクラの販売チャネルとしては、直接販売、販売パートナー経由の販売、OEM提供の3つがある。23/12期の販売チャネル別売上高は、直接販売が52%、販売パートナー経由が45%、OEM供給が3%であった。
直接販売では、自動車販売店や不動産会社向けの販売実績が多い。特に自動車販売店向けには専門チームによる販売を行ってきた。販売パートナーとしては、地方銀行や大塚商会（4768東証プライム）に加え、大企業向けの販売パートナーとしてNTTグループが挙げられる。
カイクラには1）固定電話でのコミュニケーション支援、2）SMS送信、3）通話録音、4）ビデオ通話、5）携帯通話録音、6）メール連携といった機能がある。
カイクラの販売チャネルとしては、直接販売、販売パートナー経由の販売、OEM提供の3つがある。23/12期の販売チャネル別売上高は、直接販売が52%、販売パートナー経由が45%、OEM供給が3%であった。
直接販売では、自動車販売店や不動産会社向けの販売実績が多い。特に自動車販売店向けには専門チームによる販売を行ってきた。販売パートナーとしては、地方銀行や大塚商会（4768東証プライム）に加え、大企業向けの販売パートナーとしてNTTグループが挙げられる。
